Success Stories

Hawthorne Health CEO Josh Rose shares information about an exciting non-dispensing revenue opportunity for CPESN® pharmacies.

Beth Bryan, a CPESN® Tennessee luminary and member of the CPESN USA Board of Managers, opened a direct-pay community health clinic within her Surgoinsville Pharmacy. Two years later, she tells us how she has gone from launch to success. This is the first of two videos focused on two CPESN Special Purpose Programs to support pharmacies interested in adding a community clinic to their business. The next video will feature CPESN Clinic360 - a monthly subscription implementation program led by Bryan.

A grant-funded program allowed CPESN pharmacies in three Kentucky counties to help patients access medications, and basic tools and supplies they need to live safely, independently, and with dignity. Dakota Barr, CPESN Kentucky Managing Network Facilitator, shares patient impact stories and benefits of the program to pharmacies as well.

E.J. Stoepfel, CPESN USA Payer, Purchaser, Partner Lead, describes two exciting non-dispensing revenue opportunities with RxE2. The Multiple Depression Disorders study is open now in 15 states, and the COPD study launches in January. There are opportunities for up to 100 pharmacies in each six-month study.

Amy Catherine Baggett, CPESN® Mississippi Managing Network Facilitator, describes development of the Medications Optimizing Maternal Safety MOMS™ program. She shares patient stories from her own practice as pharmacist and co-owner of Love's Pharmacy in Diamondhead, MS.

In collaboration with Bristol Myers Squibb, the National Community Pharmacy Association and CPESN Community Health are training 25 pharmacy teams to address the needs of cardiovascular patients living in rural communities. The pharmacies are located across AL, AR, KY, LA, MS, and MO. Hannah Fish, NCPA Director, Strategic Initiatives, shares details of the pilot program.

A limited number of CPESN® pharmacies in OH, KY, TN, MS, and AR are participating in a pilot program through CPESN Community Health to refer patients to the American Lung Association's Lung Health Navigators. Patients who enroll receive free, customized, one-on-one education and support in managing COPD and other lung disease. Devin McKenzie, Clinical Services Programs Director at Dover Family Pharmacy in Dover, TN, describes that pharmacy's experience.

Since 2022, CPESN North Carolina pharmacies have cared for nearly 2,000 patients through a Medicaid MCO's Diabetes education and management program. Laura Rhodes, Managing Network Facilitator, says the program has been renewed, and she shares patient impact stories.

Stephanie McGrath, Managing Network Facilitator for PPCN, the CPESN Pennsylvania network, shares how pharmacists are working with local business to offer on-site vaccine clinics for employees. Employers sign up at the network website to be matched with participating pharmacies.

Lura Thompson, Managing Network Facilitator for CPESN Virginia, describes the new Medication Optimizing Maternal Safety program available through UnitedHealthcare's Pharmacy Care Hub.

CPESN California Luminary Sanjay Patel says a Medicaid vaccine program for school-age children is helping the community, the state, and benefiting network pharmacies.

Swat Kabisatpathy, CPESN PPC@Home Lead, shares that 48 CPESN pharmacies in 12 states are introducing the GUIDE (Guiding an Improved Dementia Experience) payment and service delivery model. The CMS program focuses specifically on improving care for individuals living with dementia and supporting their caregivers.

Bri Morris Gilbert, Arkansas CPESN Managing Network Facilitator, reports on that network's participation in an adherence program for patients with complex behavioral health conditions. The network converted 74% of non-adherent patients to adherent through the payer program that started as a pilot in 2 states and is now active in 10 states.

Jessica Robinson, CPESN® Tennessee Managing Network Facilitator, was tired of hearing stereotypes about community pharmacists being “less clinical” or “not real providers" when she decided to push back with a LinkedIn post that calls out the perception of community practice mediocrity. She is being heard, loud and clear. In this short video, the community pharmacist who also teaches pharmacy students at East Tennessee State University, invites a closer look at a day in the life of the community pharmacist. "This is the frontline of healthcare, and it demands brilliance, resilience, and heart."

CPESN Hawaii reports that network pharmacies closed 45% of health plan identified care gaps as part of the MDX Hawaii payer program. Dayna Wong-Otis, Managing Network Facilitator, says participation was network-wide and that pharmacies have streamlined patient outreach processes for success.

Over 80% of A1C POCT completed at CPESN pharmacies for a health plan program that included longitudinal diabetes care were at goal (≤8%). Cody Clifton, CPESN USA Director of Practice Transformation and Clinical Programs, says those metrics helped the health plan payer reach its HEDIS® gap closure goal for the diabetes measure.

Pennsylvania Pharmacist Care Network (PPCN) pharmacists completed > 13,000 SDoH assessments for Medicaid patients, leading to 2,300 referrals for assistance with housing, transportation and other basic needs. Stephanie McGrath, CPESN® Managing Network Facilitator, shares insights from the two-year program.

CPESN® North Carolina and CPESN® Washington pharmacies are partnering with local prescribers to provide colon cancer screening kits to at-risk patients. CPESN North Carolina Managing Network Facilitator Laura Rhodes describes the grant-funded program in this short video.

Jake Galdo, CPESN® Community Health Managing Network Facilitator, describes a network-wide opportunity that brings in revenue based on care delivery and service-based contracts.

Subscribing to CPESN Medical Billing Supports has allowed Lino’s Pharmacy in Roma and Rio Grande City, TX to capture new revenue that also affords extra time with patients. Lino’s initiated medical billing with a vaccine hesitancy program that revealed new gaps in care. As the team was able to spend more time with patients, they learned of additional needs for pharmacy services, says Jesus Rios, Lino's Pharmacist and Owner. Watch this short video to learn more.

Carewell Pharmacy in Gilbert, WVA is one of three CPESN West Virginia pharmacies to participate in the Rx Healthy Heart program funded by the Pallottine Foundation of Hungtington. Patients in the program record their blood pressure at home and report the readings to the pharmacist who provides coordinates care with their physicians. Courtney Riffe, Carewell Pharmacist and Owner, says the services are documented through eCare plans that trigger reimbursement with bonus opportunities when patients reach their goals.

Walker's Pharmacy in Livonia, LA relies on Business Intelligence data to help identify and prioritize patients for med sync, adherence packaging, delivery services, and Pharmacy Care at Home services. Owner/pharmacist Wyatt Walker, who also is the CPESN Louisiana Managing Network Facilitator, describes how CPESN Business Intelligence supports informed decisions for his team.

A grant-funded program to increase pneumococcal vaccinations among underserved black and Spanish-speaking adults included a value-based payment model. Dakota Barr, CPESN Kentucky Managing Network Facilitator, shares details and says the model is one that other networks might replicate.

Since signing up for the Pharmacy Care at Home Special Purpose Program last fall. Nario Cantu, pharmacist and owner of Cantu's Pharmacy in Edinburg, TX has grown the program to serve 100 patients. The third-generation pharmacist encourages other CPESN pharmacists to consider the program that he says benefits his patients and his pharmacy.

Rebecca Brown, Clinical Pharmacy Director at Family Pharmacy’s Amelia location describes the benefits of participating in CPESN’s Pharmacy Care at Home program. The number of patients receiving pharmacy services at home increased from four to 25 in a short time, all at higher levels of reimbursement.

Kevin Day, president of Day's Pharmacy in Cincinnati and CPESN® Ohio's Managing Network, says network pharmacies delivered strong results in closing 2024 care gaps for CareSource patients. He points to the value-based care arrangement, along with fair dispensing, and reasonable fee-for-service programs within medical billing as wins for Medicaid patients and network pharmacies.

Cost Plus Drugs Co-Founder Mark Cuban tackles tough future state questions for an audience of CPESN USA independent community pharmacy owners and leaders during this interview with Troy Trygstad, CPESN USA Executive Director. The interview was pre-recorded and presented as the opening plenary at the 2025 CPESN USA Mid-Year Leadership Event held in Concord, NC.

CPESN Minnesota pharmacies closed nearly 40% of quality measures during a statewide value-based program to improve health outcomes for UCare members. Lindsay Christensen, Managing Network Facilitator, describes how those results produced sustainable reimbursement for the 126 participating pharmacies.

Payment for patient encounters to address gaps in care allows CPESN Iowa community pharmacists more time for direct care that improves health outcomes. Tammy Bullock and Fabi Gallardo, pharmacists at Osterhaus Pharmacy in Maquoketa, IA describe how their team approach under the program helped a legally blind patient better manage his medications.

Community pharmacies are uniquely positioned to help address non-medical drivers of health, yet not all all community pharmacies are the same. Understanding why and how they differ was a key focus as CPESN® Health Equity and CPESN® Texas recently participated in a learning collaborative funded by the Episcopal Health Foundation. The result is a report that can serve as a resource for networks as they introduce CPESN pharmacies and tell their value story in local communities. You can find the full report here.