Success Stories

CPESN® USA Luminary Hashim Zaibak describes how Hayat Pharmacy in Milwaukee, WI, has grown by welcoming refugees and purposely hiring pharmacy employees who speak a second language. A facilitator for the CPESN Wisconsin network, Zaibak shares how Hayat is expanding clinical services with the purchase of a physician practice and addition of a primary care physician.

Through a grant-funded pilot program, CPESN® West Virginia pharmacists are enrolling patients for digital monitoring and monthly reporting of blood pressure readings. Starting in three counties, network pharmacists review readings and provide individualized disease management education for patients with uncontrolled hypertension. Updates are shared with primary and specialty physicians, integrating pharmacy clinical services to care planning and delivery.

The multi-phase Vaccine Hesitancy and Gap Closure Program started in southeast Missouri and is gaining traction statewide. Vaccine hesitancy conversations with CPESN pharmacists and technicians are integrated to Med Sync calls, boosting the revenue potential as pharmacies are being compensated for building on services already being provided. The program is funded by the Missouri Dept. of Health and Senior Services.

Renewal of a contract with Nebraska Total Care continues delivery of clinical services to enrolled Medicaid patients by CPESN Nebraska pharmacies. Last year, $177,000 was paid to 39 of the network's 60 pharmacies for chronic care management services - or $4,500+ per store. And the network earned an additional $34K for closing care gaps, contributing positively to the payer's overall quality ratings. Staci Hubert, Managing Network Facilitator describes the program.

Health Quality Innovators (HQI), a regional quality group reporting to CMS, has partnered with four CPESN® networks - Kansas, Missouri, South Carolina, and Virginia - to help boost current COVID-19 immunization rates for long-term care facilities. Renee Price, CPESN® Kansas Managing Network Facilitator, and Clinical Program Coordinator for Graves/Damm Pharmacies in Winfield Kansas, shares why she is excited about the new opportunity. Other CPESN networks are entering similar partnerships.

Chris Antypas, a CPESN® USA and Pennsylvania Pharmacist Care Network or PPCN (the CPESN network in Pennsylvania) Luminary, shares how Asti's South Hills Pharmacy in Pittsburgh cares for several hundred patients with Arabic as their primary language. The pharmacy has modified some processes to be sensitive to culture and religion, and added a pharmacist who speaks Arabic. Antypas says expanding services to meet community needs benefits the pharmacy as well as its patients.

CPESN® Pennsylvania pharmacies will continue to help UPMC Health Plan's Medicaid patients manage their asthma, COPD, and diabetes medication therapy with renewal of the network's contract. More than 100 Pennsylvania Pharmacist Care Network (PPCN) pharmacies engaged with 3,360 eligible Medicaid patients in 2023 as the program added diabetes care to the program. The pharmacies also conducted more than 1,700 SDoH surveys and made 500 community and health system referrals to help patients address food, transportation, housing and other health-impacting needs.

Kim Wright, CPESN Virginia Luminary, and Rebecca Brown, Family Pharmacy Clinical Director, describe how the network's telehealth pilot with UnitedHealthcare makes doctor visits accessible to Medicaid patients without broadband or who may struggle to take time away from work to see a physician. Most exciting is the opportunity to practice at the top of their license.

Now is the time to embrace change and ramp up clinical programs as states expand pharmacy practice and health plans contract for value-based services, says Duane Jones, Arkansas CPESN Luminary. Jones, who also serves on CPESN USA's Executive Committee, gives Arkansas' test to treat law as an example of opportunity amid rapid market change. Credentialed pharmacists are paid on the medical side for office visits to treat strep, flu, and Covid-19. "Call your local network. Call your Managing Network Facilitator. Get involved."

Connecting first on a personal level is key to building trust, says Bandon Do, a first-generation Chinese-American pharmacist at Bob Johnson's Pharmacy in Seattle.

In this Community Connected Success Story, Ronnie Moore and his team at NYC Minority-Certified Allure Specialty Pharmacy partner with community organizations to provide disease management, and health and wellness education to neighborhood patients..

Hawaii Medical Services Association (HMSA) recently renewed a two-year contract with CPESN Hawaii to continue a gap closure program focused on increasing adherence for Medicare patients. Kerri Okamura, Program Support Lead for the Pacific Region, says the renewal adds an annual administrative payment to the fee-for-services program.

Alison Haas, CPESN USA Director of Value-Based Contracting, does the 2023 Success Countdown with lots of wins as improved patient outcomes, achieved payer goals, and increased revenue for CPESN community pharmacies.

As CPESN Mississippi pharmacies reached out to their UnitedHealthcare patients to collect blood pressure and A1c readings, they were able to meet additional needs and help patients overcome barriers to care. Amy Catherine Love Baggett, owner of Love's Pharmacy in Diamondhead and the network's Managing Network Facilitator shares how the payer program to close HEDIS® led to care coordination successes.

Kevin Day, owner of Day's Pharmacies and CPESN Ohio Managing Network Facilitator, describes the statewide Medicaid program exclusive to CPESN Ohio network pharmacists that allows billing for provider-status initiatives without a collaboration agreement. The program for Humana's Medicaid enrollees has a January 1, 2024 start date.

Tough times, turbulent times, and unimaginable industry change - familiar words for community pharmacy. How to make it through the coming months, positioned for opportunity? Randy McDonough, CPESN Iowa and USA Luminary, and a member of the CPESN USA Board of Managers shares his insights.

John Croce, CPESN USA Program Lead for Drug Clinical Trials, describes a growing non-dispensing revenue stream for participating pharmacies through three key partnerships, with interest from additional potential partners. "In the trials that we have performed, we have far outperformed other avenues that drug trial sponsors have used in the past."

CPESN® Virginia is preparing to launch the network's first value-based payer program to provide services to Medicaid patients enrolled in an Elevance/CarelonRx plan. Lura Thompson, CPESN VA Managing Network Facilitator, shares details in this video.

CPESN® Minnesota pharmacies will support prescribed use of medications for identified members enrolled in one of UCare’s Medicare plans. Lindsay Christensen, CPESN Minnesota's Executive Director, describes how network will provide direct support and education to promote medication adherence for hypertension, cholesterol, and diabetes medication, and will address gaps in statin therapy for cardiovascular health.

Medicaid patients of 18 CPESN® Iowa pharmacies showed improved outcomes for their mental health, asthma, and chronic obstructive pulmonary disease (COPD) with fewer ED visits and hospital admissions. Elevance Health reported the outcomes last week, concluding that value-based partnerships with CPESN community pharmacies can be an effective strategy to improve quality and lower costs for plan members with the most complex needs. Lindsey Ludwig, CPESN Iowa Managing Network Facilitator shares the details.

Here's a preview of the 150+ Payer video stories in this showcase. It features CPESN local pharmacies from coast to coast, in small towns and in the Bronx, from the Midwest to the Deep South delivering improved patient outcomes and lowering costs through over 250 local Payer contracts. It's a story about scaling - learning from one success to build another for 41 national Payer contracts, and growing. Local. Quality. Scale.

A strong partnership between the Holston Medical Group and CPESN® Northeast Tennessee persuaded a national health plan to restore preferred provider status to CPESN pharmacies. Samantha Sizemore, COO of HMG and its Emergent ACO made a strong case to the payer, demonstrating value to both patients and the health plan.

Johnathan Hamrick, CPESN Georgia Managing Network Facilitator, describes the network's fee-for-service contract with a national Medicaid MCO to close car gaps for high-risk patients.

CPESN® pharmacies working with Mobility Health under a national payer program now have access to two additional lab services - the COVID-19 / Flu A&B / RSV Multiplex (four results) and the new COVID-19 Antibody saliva test. Sarah Priestle, owner of Hart Pharmacy in Cincinnati, talks about the new patient offerings.

Moose Pharmacy in Monroe welcomed the community with an open house to announce the opening of its Big Tree Medical Clinic. With a startup goal of 30 patients in 30 days, Ashley Moose, owner and pharmacist, says marketing includes social media, and outreach to self-insured employers and pharmacy patients.

CPESN® Michigan luminary Austin Brown reminds network leaders to look in their backyards for unexpected payer opportunities with local and regional agencies.

Rebecca Wagers, CPESN® Northeast Tennessee Managing Network Facilitator details how four CPESN networks in three states helped Emergent ACO boost flu and fall risk scores in a 2022 year-end crunch. Now is the time for networks to approach local ACOs to offer similar support earlier.

CPESN® Pennsylvania pharmacists will provide onsite vaccine clinic services at community outreach events held by a payer partner under an expansion of a regional Medicaid MCO program.

CPESN® NYC Luminary Roger Paganelli says training support staff as community health workers is a no-brainer for owners wanting to take their pharmacies to the next level. His Mt. Carmel pharmacy has affiliated with the special purpose network CPESN® Health Equity and will help promote a November CHW training to support NYC network pharmacies.

CPESN® North Carolina Luminary Jessi Stout says involving a pharmacy student helped make recruitment for an asthma medication study fast and easy for her Table Rock Pharmacy in Morganton, NC. The 10 participating network pharmacies met the RxE2 program goal of qualifying 32 patients for referral to the study sponsor.