John Croce, owner of Four Corners Pharmacy in Delmar, N.Y., couldn’t pass up the opportunity to join CPESN® Networks after he spoke with Joe Moose (Owner of six Moose Pharmacy locations in N.C. and Director of Strategy & Luminary Development for CPESN USA) back in January of 2016. Joe shared the success of the CPESN Network in North Carolina and John was convinced it could happen in his area. So, John, along with Steve Moore, started CPESN Upstate NY and with its success has been selected as a finalist for the 2018 CPESN Luminary-of-the-Year Award, Sponsored by Upsher-Smith.
John firmly believes that CPESN Networks represents the best chance for the pharmacy profession to come to the healthcare table as a contributor in patient care. He is passionate about how the CPESN model illustrates and proves the connection between enhanced pharmacy services and the improvement of patient outcomes – along with the reduction of overall medical costs. He sees CPESN Networks as the clinical path for pharmacists in a community-based setting.
This year has been rewarding for CPESN Upstate NY as their relationship with New York State Medicaid expanded from two stores to all ten stores in the three counties the network covers. John states, “before CPESN Networks, we were just ten competitors in the community pharmacy world. With CPESN Networks, we’ve come together to share ideas, frustrations and successes as a team, with each pharmacy providing something that benefits the others.”
Future plans for CPESN Upstate NY is to continue recruitment efforts in nearby counties, to engage with payors and providers, and embrace the culture of change required by offering clinical services and documenting care plans. John says the CPESN Upstate NY participating pharmacies are up to the challenge and looking forward to a new way of generating revenue.
John Croce Bio
John is a 1984 graduate of Albany College of Pharmacy. It is there that he started his career in community pharmacy as well as his family with his fellow classmate and now wife of 33 years, Karen Snyder. Together they raised three children (and now are enjoying their first granddaughter).
John started his pharmacy career at an independent pharmacy in his home town. When his first son was born, he accepted a position with Fays Drugs in 1986. He became the Pharmacy District Manager in 1991 with 30 locations throughout the Upstate N.Y. area. In 1997, John continued as a Regional Pharmacy Manager with Eckerd’s, being awarded several financial and teamwork awards in 1997 and 1998. In 2000, John’s next role with Eckerd’s was as a District Operational Manager where he managed total store operations for 45-plus locations. John was awarded District Operations Manager-of-the-Year in 2002. In 2003, John returned to community practice as a staff pharmacist at Target.
With much support from families and friends, John with a former colleague and friend, Paul Pagnotta, opened Four Corners Pharmacy in Delmar NY on March 4, 2005. As the community supported their patient centered service philosophy, they were able to purchase a vacated standalone bank location and move their pharmacy in July 2013. It is there where they continue today to provide the services of home delivery, individualized counseling, vaccinations, used syringe and drug takebacks, medication synchronization, compliance packaging and compounding for both pediatric and veterinary patients.
John is proud to have been a member of the New York State Board of Pharmacy from 2007 to 2017. He had served as chair of the state’s practical exam for three years and was also the Chairman of the Board for the 2013-2014 session. He currently serves as an extended member of the Board. John also was appointed to the New York State Medicaid Pharmacy Advisory Committee and serves to this day. John is a member of the Albany County Medical Reserve Corp and participated in the first county-wide H1N1 vaccination clinic in 2009.
John is a NCPA member at the national level and a PSSNY member at the state level. He was recently awarded the 2018 Excellence in Innovation Award, in large part due to his work with the CPESN Upstate NY network. Connecting the network with a Health Information exchange system, providing real-time video conferencing with patients on home deliveries, piloting Visiting Nurse collaborations and being a collaborating partner with New York State Medicaid in providing enhanced pharmacy services to improve patient outcomes and reduce medical costs have been some of the early successes of CPESN Upstate NY.