Empowering Community Pharmacies to Improve Care Coordination and Health Outcomes with Use of Electronic Care Plans


Community Care of North Carolina (CCNC) partners with pharmacy technology companies to link community pharmacies with Medical Homes to test Pharmacist eCare Plan

Community pharmacists participating in the North Carolina community pharmacy enhanced services network (CPESN® Networks) develop electronic care plans for high risk patients that are designed to improve outcomes related to medication use and are coordinated with other care team members. This effort uses existing standards adopted by medical providers in electronic medical records to develop an electronic pharmacy care plan (or Pharmacist eCare Plan) – a shared document detailing a patient’s current medication regimen and health concerns, including drug therapy problems and medication support needs, in addition to the pharmacy's interventions and the patient's health outcomes over time.

Being able to efficiently and effectively create and share care plans is crucial to both integration with the larger care team and into community pharmacy workflow. The Pharmacist eCare Plan standard allows pharmacists to create care plans within the technology already in use in the pharmacy and utilizes existing standards for data exchange.


eCare Plan Basics

If you would like to learn more about eCare Plans, below you can click on the prerecorded presentation as well as the corresponding presentation slides below:

Prerecorded Presentation: Click here.

Downloadable Presentation Slides: Click here.




25 technology vendors are participating in the Pharmacist eCare Plan, including: Amplicare, AssureCare, AZOVA, Best Rx, Computer-Rx, DocStation, DocsInk, FDS, Fuse, Innovative Pharmacy Solutions, Liberty Software, McKesson, MicroMerchant Systems, Omnicell, PDX, Pharmetika, PioneerRx, PrescribeWellness, QS/1, Rx30, ScriptPro, Smartlink Health Solutions, Speed Script, Strand and VIP Pharmacy Systems.


These technology vendors have achieved Level 2 and Level 3 (advanced) Capabilities with Active Medications and are active in the marketplace:



AssureCare transforms Health Care Delivery through world-class technology by enabling healthcare providers and payers to deliver higher quality, cost effective, collaborative care across the complete continuum of care.


Press Release




BestRx is relentlessly committed to the success of independent community pharmacies. For two generations, BestRx has studied and come to understand the unique needs of independent pharmacy owners, staff, and patients, allowing us to deliver superior tailored, easy-to-use software solutions for the best value in the industry. BestRx software solutions respond to the unique challenges of managing and growing pharmacies by offering innovative tools that support billing, automation and compliance—saving time and money and empowering pharmacists to build and maintain relationships with patients and their communities. We are not just a business software solution; we are a community partner committed to the success of pharmacy owners, the health of patients, and the economic development of the community.


Press Release

BestRx First Pharmacy Dispensing Software Company to Achieve Level 2 – Pharmacist eCare Plan Capability





DocsInk is a collaborative communication and chronic care management platform used by thousands of healthcare stakeholders nationwide. Our real-time HIPAA compliant messaging, CCDA management, patient profile administration and intuitive charge capture features allow providers to maximize reimbursement for services performed, while improving the quality of care and health outcomes for the most critically-ill patient population.



Press Release




PrimeRx™ Pharmacy Management System is rich in countless tools designed to prevent Dispensing errors thereby guaranteeing profitability and stability for the business. This gives you the added peace of mind and provides you ample time to do what you love doing best, giving one to one care to all your patients.

Enhance Patient Experience

Facilitate Adherence

Implement Compliance/Security

Monitor and Measure Outcomes

A true one stop shop for all your Pharmacy Software needs


Fully integrated modules to sustain your pharmacy in the 21st Century

Press Release






Developed with the experience of over 35 years of pharmacy software development and support, PioneerRx was built from scratch to provide the pharmacy community with a solution that can grow as the industry changes for the next 35 years. PioneerRx delivers weekly improvements and cutting edge features that are designed to provide speed, simplicity, consistency, and flexibility; however, their goal of development is to help pharmacies make more money. PioneerRx leads the industry in first-to-market functionality in one seamlessly integrated package; they have become one of the most successful and frequently talked about pharmacy systems in the United States.




PrescribeWellness inspires collaboration for better health across America by connecting patients to locally owned community pharmacies. Its proprietary cloud-based platform empowers pharmacists to provide more effective preventive healthcare services, which improve medication adherence, chronic disease management, transitions in care, and population health. With data integration and behavioral science at the foundation, PrescribeWellness software solutions position the pharmacist at the center of community healthcare prevention.


Press Releases

PrescribeWellness Achieves Level 2 Capability for the Pharmacist Electronic Care Plan (eCare Plan)

PrescribeWellness Achieves ‘Level 3 - Active Medications’ Capability for the Pharmacist Electronic Care Plan



Co-founded by a community pharmacist and a technology expert, Strand®, developer of the STRAND® intervention platform and CPTV, is the U.S. market leader in helping pharmacists launch clinical services within their community. They support community pharmacists across the country in engaging patients with chronic disease, such as diabetes, through STRAND®, a wide-reaching intervention, documentation, and education platform capable of developing the new Pharmacist eCare plan. Their mission is to transform the community pharmacy marketplace by inspiring and empowering pharmacists to engage clinical pharmacy practice to improve both the health of their business and the health of their patients.


Press Releases

STRAND Platform Achieves Pharmacist eCare Plan Level 2 Capability

STRAND® Platform Achieves Pharmacist eCare Plan Level 3 Active Medications Capability


These Technology Companies have achieved Level 2 Capability


Pharmetika's integrated workflow solution enables pharmacies to streamline daily operations and enhance the patient experience. Information is integrated into one easily accessible location. Our management dashboard enables pharmacies to maximize revenue and save valuable time that can be redirected toward patient care.




QS/1 offers industry-leading healthcare software solutions to effectively manage independent, chain, hospital outpatient and long-term care pharmacies and HME businesses. QS/1’s complete software solutions are flexible and scalable, making them a valuable and affordable productivity tool for pharmacies – large or small. QS/1 is a division of the J M Smith Corporation, one of the largest privately-held companies in South Carolina. For additional information about QS/1 and the products and services it provides, visit www.qs1.com or call 800.231.7776.


Press Release



The following technology companies have Pharmacist eCare Plan Capabilities through an integration with another technology company




Amplicare is the leading decision-automation platform that intelligently identifies relevant opportunities for healthcare providers to proactively improve patient care. The benefits of the platform are to help providers more efficiently impact their patient community in more ways, while providing better healthcare options for their patients. With over 5,000 pharmacy subscribers, Amplicare delivers an unrivaled platform that increases patient retention, improves performance measures, diversifies revenue streams, and enables providers to communicate with their patients more easily than ever before.


Through an Integration with STRAND.




Computer-Rx provides proven Pharmacy Management Software and Services that promote growth and efficiency in community pharmacy. We combine intuitive software features and the latest technology with a company culture that emphasizes customer service to partner with community pharmacies all over the U.S. to improve patient health.


Through an Integration with STRAND.



McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Pharmacy Systems (MPS) is part of McKesson Pharmacy Technology & Services (MPTS), a portfolio of four businesses that provides technology and services to retail, mail order, PBMs, hospital and health systems pharmacies. MPTS offers a wide array of solutions, including pharmacy workflow software, clinical programs, inventory optimization, government program optimization including 340B compliance, data analytics and services, and automation. MPTS is part of McKesson Corporation, recently ranked 5th on the FORTUNE 500, which touches over 65,000 pharmacies every day.


Through an Integration with STRAND.




Rx30 is a total Pharmacy Management Software application that truly acts as the hub for all pharmacy management activities, including prescription dispensing, fully automated refills and reminders, workflow management, medication therapy management and STAR ratings management. The Rx30 platform also excels at adherence management, medication synchronization, document management, smart phone/web refills, e-prescribing, POS, outbound customer communication, IVR integration, business reporting, label printing and a myriad of value added processes and interfaces that assist in streamlining pharmacy management activities and driving profit. For more information, please visit www.rx30.com.


Through an Integration with STRAND.



In 2014, CCNC received an award from the Centers for Medicare and Medicaid Innovation (CMMI) to test a value-based payment structure for a Community Pharmacy Enhanced Services Network or CPESN integrated with medical home care team. Along with payment model development, a key aim of the project was to understand what Health Information Technology (HIT) capabilities best enable CPESN communications and workflows and contribute to higher quality, lower cost care delivery. The Pharmacist eCare Plan will be tested within CPESN North Carolina pharmacies that are participating with CCNC in the value-based payment model that is part of the CMMI award. For more information on the initiative, click here.

The U.S. Department of Health and Human Services’ Office of the National Coordinator for Health Information Technology (ONC) awarded Lantana Consulting Group a high impact pilot cooperative agreement to test and refine a standard for pharmacist care plans and to deploy the standard across the CPESN. For more information on the pilot, click here.




Pharmacy HIT

The Pharmacy HIT Collaborative’s vision and mission are to assure the nation’s health care system is supported by meaningful use of HIT, the integration of pharmacists for the provision of quality patient care, and to advocate and educate key stakeholders regarding the meaningful use of HIT and the inclusion of pharmacists within a technology-enabled integrated health care system. The Collaborative was formed in the fall of 2010 by nine pharmacy professional associations, representing 250,000 members, and also includes associate members from other pharmacy-related organizations. The Pharmacy HIT Collaborative’s founding organizations represent pharmacists in all patient care settings and other facets of pharmacy, including pharmacy education and pharmacy education accreditation. The Collaborative’s Associate Members represent e-prescribing and health information networks, a standards development organization, transaction processing networks, pharmacy companies, system vendors and other organizations that support pharmacists’ services. For additional information, visit www.pharmacyhit.org



© 2018 CPESN® USA. All rights reserved. Re-use or reproduction without the express written consent of CPESN USA is strictly prohibited.

The project described was supported by Grant Number 1C1CMS331338 from the Department of Health and Human Services, Centers for Medicare & Medicaid Services. The contents of this publication are solely the responsibility of the authors and do not necessarily represent the official views of the U.S. Department of Health and Human Services or any of its agencies.